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Open with the legal essentials

Our Legal page puts account terms, privacy duties, cookie use, wallet checks and contact routes in one place before you open an account.

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Explore terms for Malaysia access

i8my Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Legal page explains how i8my treats your account relationship, records, wallet checks and service access under the terms shown on our site. Your ability to open, use or continue an account depends on local law, identity checks, payment screening and the rules that apply where

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you are located; access is available where local law permits. We may ask you to confirm details linked to Touch 'n Go, GrabPay, Boost dan FPX activity when wallet records need matching with your account profile. We also explain when we keep records, when we may
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restrict account access, and how you can contact us about correction requests, privacy concerns or a legal query. If any wording changes, the updated version on this page applies from the stated posting time unless the page says otherwise.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Check legal contact paths

Legal questions need the right route, not a repeated chat script. Use the contact path that matches your concern so we can check account records, wallet references, device logs or consent history…

Policy email desk Send legal policy questions to our email desk when you need a written answer about terms, privacy wording or data correction. Include your account email, request type and any relevant wallet reference.

Live chat escalation Start in live chat when your question is urgent but policy-linked, such as account access after a verification request. Our team can log the case and move it to the right policy handler.

Wallet record support Use wallet support when your legal request depends on Touch 'n Go, GrabPay, Boost dan FPX records. We compare timestamps, account names and reference codes before giving a case reply.

DATA CARE

Browse how policy requests work

We handle legal requests through account records, payment references and security logs, not guesswork.

Data handling

We collect the account details needed to operate your profile, verify wallet activity and answer support requests. Access to those records is limited by role, case need and internal audit checks.

Cookie choices

Cookies help keep your session active, remember basic settings and detect unusual sign-in patterns. You can change browser cookie settings, but some account and security functions may not work properly after that.

Account security

Security checks may include device signals, sign-in history, password resets and wallet reference matching. If activity looks unusual, we may pause access while we confirm the account holder and protect stored funds.

Record retention

We keep account, wallet and support records for legal, audit and dispute reasons. Retention periods depend on the record type, applicable law and whether an open query still needs review.

Change requests

Ask us to correct account details when your stored name, email or contact data is wrong. We may request proof before changing records that affect wallet checks or account ownership.

Policy contact

For privacy, terms or account-access concerns, contact us from the email linked to your account. That helps us confirm ownership before sharing case details or changing stored records.

Discover your legal rights

These answers cover the legal questions we expect you to ask before creating or using an account. They focus on account terms, privacy handling, access conditions, wallet records and how to reach us when you want a correction or a case reply in writing.

They apply to you when you access i8my, create an account, use the wallet or contact our support team. Access and eligibility depend on local law and are available where local law permits.

We may collect account details, sign-in records, wallet references, device signals and support messages. These records help us verify ownership, handle disputes, meet legal duties and respond to your account requests.

Yes. Contact us from the email linked to your account and state what needs correction. We may ask for proof when the change affects wallet matching, account ownership or security checks.

We use these payment references to match wallet activity with your account, confirm transaction timing and handle disputes. We do not change provider records; we compare them with what appears in our system.

Access may be paused when details need verification, wallet activity needs checking, terms are breached or local law requires action. We aim to explain the reason and the next step through the right contact path.

Cookies support session control, account settings and security checks. You can change browser settings, but some functions may be affected, and we may still keep records needed for legal or security reasons.

Use the policy email desk for written legal questions, or start live chat if the issue affects current access. Include your account email, request type and any wallet reference that may help.

Open with the legal essentials

Check legal contact paths

Browse how policy requests work

Data handling

Cookie choices

Account security

Record retention

Change requests

Policy contact

Discover your legal rights

01 Who do these legal terms apply to?

02 What data do you collect for legal reasons?

03 Can I ask to correct my account details?

04 How are Touch 'n Go, GrabPay, Boost dan FPX records used?

05 Why might account access be paused?

06 How do cookies affect my legal choices?

07 How do I contact you about a legal concern?

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