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Open i8my terms that shape your account

Our terms spell out how you open an account, use the site, and keep your details current.

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i8my Open i8my terms that shape your account
CONTACT ROUTES

Switch to support for terms questions

Questions about the terms should come to us before you change account details or send a request.

Live chat Send a clause, the date, and your account reference in live chat when you need a quick answer. We can point you to the exact wording, explain the current step, and note the case on your account.
Email Use email if you want a written copy of the question or a reply you can keep. That works well for change requests, disputed wording, or anything that needs follow-up after you read the page again.
Contact form The contact form is useful when you need us to trace a record, attach a screenshot, or track a request linked to your account. We log the message and respond with the same details on file.
DATA CARE

Explore how we handle records and access

We keep the policy practical: only the data needed to run your account, confirm requests, settle disputes, and meet local obligations stays in scope.

Data use

We use account details, session records, and transaction logs only for the purposes set out in these terms. That helps us verify actions, answer disputes, and keep the account history aligned with the request you made.

Cookies

Cookies store session state, device signals, and preference choices so the page loads the right controls when you return. They also help us spot unusual access and keep your signed-in session tied to the same account.

Account security

Keep your login details private and let us know at once if you think someone else has access. We may ask for extra checks before changing sensitive settings, because the terms require us to protect the account record.

Retention

We keep records for as long as needed to run the account, answer claims, and meet legal obligations. When the retention period ends, we remove or anonymise data that no longer has a clear operational reason to stay.

Request changes

If you want a correction, copy, or deletion where local law allows, send the request through support with the account identifier and the detail to change. We verify ownership before we act and keep the request trail.

Policy contact

For wording questions, send the clause number or a screenshot to support. That lets us answer against the same version you saw, and it reduces back-and-forth if the terms have already been updated.

Open common terms questions

These questions cover how the terms apply to your account, what happens when local law changes, and how to ask for corrections or copies. If you are unsure about a clause, contact us before you act. The page on file is the version that applies unless a local rule requires something different, so it pays to check the current wording before you continue.

They apply when you open an account and continue while you use the site. If we publish a change, the new wording applies from the date shown here unless local law requires a different result.

No. Access depends on local law and is available where local law permits. If your location, status, or device setup makes use unavailable, stop until you can lawfully access the page again.

Update them as soon as you notice the mistake. We may pause a request, ask for extra proof, or keep the change pending until the record matches the action you want us to complete.

We check the current terms, account logs, messages, and transaction records to settle the point. If a local rule conflicts with our wording, the local rule comes first and we follow that result.

Yes, where local law allows. Send the request through support with your account detail and the change you want, and we will verify ownership before we respond or update the record.

Use live chat, email, or the contact form listed on this page. Share the clause number, date, and your account detail so we can answer with the exact wording used on file.

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